Help & FAQs

1. How do I schedule an in-person appointment or online consultation with Gleneagles Hospital? 
   You can easily book an appointment by contacting our International Patient Care team through:
   
   WhatsApp: +1 718-550-0880
   
   Telephone Number: +1 718-550-0880
   
   Email: [email protected]
   
   For online consultations, you’ll need to share your medical reports and preferred specialty. A coordinator will assist you in connecting with the right doctor and setting up a convenient video consultation.
   
   If you prefer an in-person visit, you’ll receive help with visa documents, travel planning, and hospital admission dates.
2. Why is Gleneagles Hospital considered one of the best hospitals in India?
   i. One of India’s top multi-organ transplant centers with over 7,000 transplants performed
   
   ii. Advanced robotic surgery and minimally invasive techniques across specialties
   
   iii. JCI and NABH accredited for global healthcare quality and patient safety standards
   
   iv. Over 4.5 million patients treated from India and 50+ countries worldwide
   
   v. State-of-the-art cancer care with HIPEC, TrueBeam STx, and precision radiation therapy
   
   vi. High transplant success rates with advanced critical care and post-surgery support
   
   vii. Expert doctors with international training in liver, heart, kidney, neurology, and oncology
   
   viii. Located in major Indian cities with access to world-class infrastructure and tourism
   
   ix. 25+ years of clinical excellence and trusted global reputation for medical tourism
   
   x. Dedicated international patient services for visa assistance, translators, and airport transfers
3. Will there be someone who speaks my language?
   Yes, Gleneagles Hospital provides language interpretation services for international patients. Most doctors and medical staff speak fluent English and are experienced in caring for patients from different regions.
   
   If you need a translator, the hospital can arrange one to assist you during consultations, admission, and recovery—ensuring clear communication and comfort throughout your medical journey.
4. Where is Gleneagles Hospital in India located?
   Gleneagles Hospitals are located in India’s top medical cities—each offering world-class care, excellent connectivity, and tourism-friendly surroundings. Hospital locations:
   
   i. Chennai – Gleneagles Global Health City (Perumbakkam)
   
   ii. Hyderabad – Gleneagles Global Hospital (Lakdi-ka-Pul, LB Nagar)
   
   iii. Bengaluru – BGS Gleneagles Global Hospital (Kengeri, Richmond Road)
   
   iv. Mumbai – Gleneagles Global Hospital (Parel)
   
   Nearby international airports:
   
   i. Chennai International Airport (MAA) – 25 mins from Gleneagles Chennai
   
   ii. Rajiv Gandhi International Airport (HYD) – 40 mins from Gleneagles Hyderabad
   
   iii. Kempegowda International Airport (BLR) – 1 hour from Gleneagles Bangalore
   
   iv. Chhatrapati Shivaji Maharaj International Airport (BOM) – 30 mins from Gleneagles Mumbai
   
   Gleneagles offers airport pickups and drop-offs, and helps arrange comfortable accommodation near each hospital
   
   
5. What specialised medical treatments does Gleneagles Hospitals offer?
   Gleneagles Hospitals in India are renowned for offering advanced, multi-specialty treatments backed by high success rates and international standards of care.
   
   Key specialties include:
   
   i. Organ transplants (liver, kidney, heart-lung, pancreas, and ABO-incompatible transplants)
   
   ii. Oncology treatment including HIPEC, TrueBeam STx, IMRT, and chemotherapy
   
   iii. Robotic and laparoscopic surgeries for faster recovery and minimal scarring
   
   iv. Cardiology and cardiac surgery including bypass, valve replacement, and stent placement
   
   v. Bone marrow transplants for leukaemia, lymphoma, and blood disorders
   
   vi. Neurosurgery and spine procedures including neuro-endoscopy and stereotactic surgery
   
   vii. Gastroenterology and hepatology for liver, pancreas, and GI conditions
   
   viii. Fertility treatments including IVF, ICSI, and donor IVF with high success rates
6. Can I get a treatment cost estimate before travelling to India?
   Yes, Gleneagles Hospital provides a detailed treatment plan and cost estimate before you travel.
   
   After reviewing your medical reports, the international patient team will send you a quote that includes consultation, tests, surgery, hospital stay, and follow-up.
   
   This ensures transparency and helps you plan your budget in advance, avoiding unexpected costs during treatment in India.
7. What international patient services are available at Gleneagles Hospital in India?
   i. Dedicated international helpdesk for seamless coordination
   
   ii. Visa assistance letters and travel support documentation
   
   iii. Pre-arrival second opinions and teleconsultation options
   
   iv. Airport pickup and drop-off service for patient and companion
   
   v. Assistance with hotel or guesthouse accommodation nearby
   
   vi. Language interpreters for non-English-speaking patients
   
   vii. Personalised treatment plans with transparent cost estimates
   
   viii. Priority admission and discharge services
   
   ix. Post-treatment follow-up via video consultations
8. What are the success rates for organ transplants at Gleneagles Hospital?
   Gleneagles Hospital maintains a transplant success rate of 96.15%, among the highest in India.
   
   With over 1,000 liver transplants, 800+ kidney transplants, and 210+ heart-lung transplants, the hospital is trusted for complex, life-saving surgeries.
   
   Patients receive specialised pre-op and post-op care in dedicated transplant ICUs, ensuring safety, low infection risk, and long-term outcomes that meet international benchmarks.
9. How do I get in contact with Gleneagles Hospital Specialist?   
   You can get in touch with a Gleneagles Hospital Patient Support Specialist here or through:
   
   WhatsApp:  +1 718-550-0880
   
   Telephone Number:  +1 718-550-0880
   
   Email:  [email protected]